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failed.\u003C\/li\u003E\n\u003Cli\u003EFirmware update failed.\u003C\/li\u003E\n\u003Cli\u003EInvertor is not connected.\u003C\/li\u003E \u003C\/ul\u003E\n\n\u003Cp\u003ETroubleshooting I tried:\u003C\/p\u003E\n\n\u003Cul\u003E\u003Cli\u003EI followed the written technical support site from GivEnergy, but I can\u0027t connect the invertor and our Wi-Fi. \u003C\/li\u003E\n\u003Cli\u003EI followed the GivEnergy YouTube fix video.\u003C\/li\u003E\n\u003Cli\u003EUnsuccessfully searched for the Invertor on our wi-fi network. Even if I would find it, I do not know the password.\u003C\/li\u003E\n\u003Cli\u003ERead through the system\u0027s documentation (handover and technical data) but I could not find any info to help me.\u003C\/li\u003E\n\u003Cli\u003EChecked strength of wi-fi and I have two bars on my telephone when I stand next to the invertor. I have 3 wi-fi boosters in the house.\u003C\/li\u003E  \u003C\/ul\u003E\n\n\u003Cp\u003EAny help?\u003C\/p\u003E ","renderFailed":false}},{"type":"posts","id":"96509","attributes":{"number":1,"createdAt":"2026-08-27T14:23:59+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EMy app is showing the battery\u2019s cannot be seen by my inverter and the main battery will not turn on it clicks a few times and then shuts down.\u003Cbr\u003E\nI have looked in the community and found some one who had the issue (See geoffrey\u0027s post below)\u003C\/p\u003E\n\n\u003Cp\u003EI have raised a call and have a ticket number but not heard anything back have also phone and cant get passed there automated AI that cant transfer a call. I am finding there support very poor.\u003C\/p\u003E \n\n\u003Cp\u003E\u0022geoffrey\u003Cbr\u003E\nDec 2025\u003Cbr\u003E\nIt sounds very much like the inverter BMS Board, I had the same happen to mine.\u003C\/p\u003E\n\n\u003Cp\u003EIf you turn the power breaker off that feeds the battery, its either on the side of the battery or a separate unit (depends on the battery size)\u003C\/p\u003E\n\n\u003Cp\u003ETurn it off, then try turning the battery on, and if it stays on, but with the power breaker on the battery clicks and powers off, then its the inverter that has failed.\u003C\/p\u003E\n\n\u003Cp\u003EWill have to be replaced by GivEnergy under warranty.\u0022\u003C\/p\u003E\n\n","renderFailed":false}},{"type":"posts","id":"96503","attributes":{"number":1,"createdAt":"2026-08-26T20:57:27+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EI have had my system installed for 2 and a half years. last week the breaker tripped and the battery stopped charging\/discharging. I reset the breaker, but the same thing has happened another 2 times in the last week. \u003Cbr\u003E\nThis has never happened before. \u003Cbr\u003E\nThe 1st event was BMS Communication Failure\u003Cbr\u003E\nthen the following event was Battery voltage low\u003C\/p\u003E","renderFailed":false}},{"type":"posts","id":"96506","attributes":{"number":1,"createdAt":"2026-08-27T12:11:16+00:00","contentType":"comment","contentHtml":"\u003Cp\u003E\u003Ca href=\u0022https:\/\/ff1ef.bemobtrk.com\/go\/7621bd27-3eef-4d88-843a-c2900a13c780\u0022 rel=\u0022ugc nofollow\u0022\u003E[Click Here For The Best Neosurf Casino](https:\/\/ff1ef.bemobtrk.com\/go\/7621bd27-3eef-4d88-843a-c2900a13c780 \u0022Click Here For The Best Neosurf Casino\u0022)\u003C\/a\u003E\u003C\/p\u003E\n\n\n\n\u003Cp\u003ETo help you receive relevant promotions and other content with unprecedented accuracy based on your interests. They enable basic features, such as providing secure log-in or adjusting your consent preferences. 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Some casinos accepting Neosurf include the voucher in their list of eligible payment methods for welcome packages.\u003C\/p\u003E\n","renderFailed":false}},{"type":"posts","id":"22804","attributes":{"number":1,"createdAt":"2023-03-09T04:11:10+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EA new monitor app is available in the Google Play Store.\u003C\/p\u003E\n\n\u003Cp\u003E\u003Ca href=\u0022https:\/\/play.google.com\/store\/apps\/details?id=uk.rubikcube.invertermonitor\u0022 rel=\u0022ugc nofollow\u0022\u003EDownload here\u003C\/a\u003E\u003C\/p\u003E\n\n\u003Cp\u003Eor search on your android tablet \/ phone for givenergy and scroll down.\u003C\/p\u003E\n\n","renderFailed":false}},{"type":"posts","id":"92979","attributes":{"number":1,"createdAt":"2026-05-09T09:59:02+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EHow can I restart my flat batteries? Can I just recharge them just like an ordinary battery?\u003C\/p\u003E","renderFailed":false}},{"type":"posts","id":"96433","attributes":{"number":1,"createdAt":"2026-08-21T06:57:45+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EMorning all,\u003Cbr\u003E\nI am a premium subscriber via Axle energy and the GE app is latest version on iOS.\u003Cbr\u003E\nI am constantly having to re-input my inverter settings (IP address and port number). Why doesn\u2019t it save them. This happens every time I access it remotely when away from home and the come back home.\u003Cbr\u003E\nMy inverter is a fixed IP on its own network segment just fyi. This should not be an issue and never was prior to GivEnergy collapsing\u003C\/p\u003E ","renderFailed":false}},{"type":"posts","id":"96469","attributes":{"number":1,"createdAt":"2026-08-24T15:43:18+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EAs per the title, recently, when I look at the power graph, the battery % suddenly goes from 100% to 4% for no reason, i.e. there\u0027s no power being taken from the battery. A short while later it returns to 100%, again for no discernible reason. Any clue what is going on here?\u003Cbr\u003E\nThank you.\u003C\/p\u003E\n","renderFailed":false}},{"type":"posts","id":"96472","attributes":{"number":1,"createdAt":"2026-08-24T18:16:23+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EJust completed a move from inverter connected by wifi to circa 25m ethernet cable ahead of a change in networking in the house later this month. And just give some observations on that process. So, i have a gen3 hybrid and found that getting the front cover off to expose cables etc was more challenging than i was expecting. Even though the kit is out of warranty i found myself not wanting to damage the panels. I got a flat blade screw driver in to help separate. This video shows you don\u0027t really need that\u003C\/p\u003E  \n\n\u003Cp\u003E\u003Ca href=\u0022https:\/\/youtu.be\/2ovhG9X7ZZA?si=mVDuThEUY3WcBNWC\u0022 rel=\u0022ugc nofollow\u0022\u003Ehttps:\/\/youtu.be\/2ovhG9X7ZZA?si=mVDuThEUY3WcBNWC\u003C\/a\u003E\u003C\/p\u003E\n\n\u003Cp\u003EAnd when terminating the ethernet cable don\u0027t do what i did and do that before you thread the cable through the cable gromit on the underside. Still more practice in the art of terminating ethernet cable. I went for the nuclear option of a system shutdown and restart to make the dip switch change and then re-booted my router. Perhaps i should have just tried re-booting the router first. And when you do switch over i discovered that you are then required to secure a new open wifi.\u003C\/p\u003E\n\n\u003Cp\u003E\u003Ca href=\u0022https:\/\/givenergy.co.uk\/wp-content\/uploads\/WiFi-Dongle-Guide-2024.pdf\u0022 rel=\u0022ugc nofollow\u0022\u003Ehttps:\/\/givenergy.co.uk\/wp-content\/uploads\/WiFi-Dongle-Guide-2024.pdf\u003C\/a\u003E\u003C\/p\u003E\n\n\u003Cp\u003EAnd of course don\u0027t forget to change any static ip allocations as the ethernet interface has a different mac address to the wifi.\u003C\/p\u003E  \n\n\u003Cp\u003EI noticed in the video i linked that GE were suggesting fitting an external antenna in place of the one provided. I never tried that but could be useful for folks where signal strength is low. Although, in other cases where i have tried to change the wifi antenna i can\u0027t say i really noticed much difference in performance. Has anyone done that successfully with their GE kit ?\u003C\/p\u003E\n\n\u003Cp\u003EAnd finally..\u003C\/p\u003E\n\n\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.pentestpartners.com\/security-blog\/givenergy-enters-administration-legacy-home-batteries-still-expose-customer-networks\/\u0022 rel=\u0022ugc nofollow\u0022\u003Ehttps:\/\/www.pentestpartners.com\/security-blog\/givenergy-enters-administration-legacy-home-batteries-still-expose-customer-networks\/\u003C\/a\u003E\u003C\/p\u003E ","renderFailed":false}},{"type":"posts","id":"96480","attributes":{"number":1,"createdAt":"2026-08-25T12:08:51+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EI have a GivEnergy system consisting of \u003Cbr\u003E\n18 panels\u003Cbr\u003E\n1 x 5Kw Hybrid Inverter\u003Cbr\u003E\n1 x 9.5Kw battery\u003Cbr\u003E\nAs GivEnergy have went out of business does anyone know or recommend an EV charger that would fully integrate with the above  or is it a lost cause, and if so any recommendations.\u003Cbr\u003E\nAre GivEnergy EV chargers still available and worth purchasing\u003C\/p\u003E\n","renderFailed":false}},{"type":"posts","id":"96403","attributes":{"number":1,"createdAt":"2026-08-20T08:11:10+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EHello, when I checked my setup this morning I found that I\u0027m producing 1.3kw, not much because it\u0027s cloudy but the house is using 400w and the rest is exporting, not charging the battery at all. I\u0027ve reset the preferences to default and selected eco mode to no avail.\u003Cbr\u003E\nI do belong to the Axle energy system and have been suspicious a few times about whether things are set back to normal after an event.\u003Cbr\u003E\nAny ideas please?\u003C\/p\u003E","renderFailed":false}},{"type":"posts","id":"96365","attributes":{"number":1,"createdAt":"2026-08-18T08:15:57+00:00","contentType":"comment","contentHtml":"\u003Cp\u003Ehow to do it\u003C\/p\u003E ","renderFailed":false}},{"type":"posts","id":"14238","attributes":{"number":1,"createdAt":"2022-11-18T17:37:18+00:00","contentType":"comment","contentHtml":"\u003Cp\u003ENew to the system... sorry if this is an obvious question\u003C\/p\u003E \n\n\u003Cp\u003EWhy does the system decide to export energy  to the grid each day, over charging the battery, even when the battery is not fully charged?   Every day we appear to be exporting 0.4-0.5kwh\u003C\/p\u003E \n\n\u003Cp\u003EWe are on eco setting on the system\u003C\/p\u003E \n\n\u003Cp\u003EMany thanks for any replies\u003C\/p\u003E ","renderFailed":false}},{"type":"posts","id":"96473","attributes":{"number":1,"createdAt":"2026-08-24T18:55:34+00:00","contentType":"comment","contentHtml":"\u003Cp\u003E\u003Ca href=\u0022https:\/\/ff1ef.bemobtrk.com\/go\/39efb670-f13a-43e6-acf9-83674eb070a9\u0022 rel=\u0022ugc nofollow\u0022\u003EClick Here For The Best Real Money Payid Casino\u003C\/a\u003E\u003C\/p\u003E\n\n\n\n\u003Cp\u003EIf you love blackjack, verify before claiming. Some no-deposit bonuses cap winnings at $50-$100 even if you win thousands. The dual bonus options (regular vs. high roller) let you choose based on bankroll. 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What does this mean for customers and any advice on what we should do?\u003Cimg src=\u0022https:\/\/givenergy-community-forum-uploads.s3.eu-west-2.amazonaws.com\/2026-04-08\/1775672720-43064-whatsapp-image-2026-04-08-at-50817-pm.jpg\u0022 title=\u0022\u0022 alt=\u0022\u0022\u003E\u003C\/p\u003E\n","renderFailed":false}},{"type":"posts","id":"96459","attributes":{"number":1,"createdAt":"2026-08-23T10:34:47+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EThe Ev charger automatically starts charging as soon as the car is connected.. even without clicking ok on the app.. how can i set it so that i can only authorose the use of the Charger\u003C\/p\u003E","renderFailed":false}},{"type":"posts","id":"96414","attributes":{"number":1,"createdAt":"2026-08-20T13:23:39+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EI have a Gen 1 system from 2021 2.6kWh hybrid inverter on 3.85 kW of solar panels with a 9.2 kW battery. Looking at the GivEnergy dashboard it is reporting that I am currently exporting 3.3 kW of energy to the grid. I thought that the rating of the inverter would mean that I wouldn\u0027t be able to. Can someone explain what I should understand please.\u003C\/p\u003E\n\n\n","renderFailed":false}},{"type":"posts","id":"96385","attributes":{"number":1,"createdAt":"2026-08-19T09:12:04+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EWhen I opt in to an Axle grid event as the export starts the load to the house increases stepwise from about 250W to about 750W for no apparent reason (ie nobody has started any other device etc) and this load continues until the event finishes. Is this normal?\u003C\/p\u003E","renderFailed":false}},{"type":"posts","id":"96395","attributes":{"number":1,"createdAt":"2026-08-19T16:23:31+00:00","contentType":"comment","contentHtml":"\u003Cp\u003EI have a 13.5 kWh AIO battery installation running with BMS 12. Unfortunately when not daily using its full charge \/ discharge cycle it is prone to suffer with up to 5% per day drift in SOC reading. I have on several occasions experienced a 40% \u0022realignment\u0022 of the SOC reading. When GE stopped trading (which was also when I found out that BMS 13 was available) someone posted a comment saying \u0022Unless there is a pressing need to upgrade, don\u0027t. As there is no backup if anything goes wrong.\u003Cbr\u003E\nComments please on :- \u003Cbr\u003E\nDoes BMS 13 cure the SOC drifting?\u003Cbr\u003E\nIs the download still available?\u003Cbr\u003E\nHas anyone had problems with installing?\u003Cbr\u003E\nWhat backup is now available?\u003C\/p\u003E\n","renderFailed":false}}]}