App has gone AWOL

3 comments started 2022-10-28 last 2022-10-29
Mobile App
#1 pgbish

First thing today the app was fine, but now i continually get an error message a "Local search failed" and no access to my system, or smart plug data. Despite checking the internet connection, all else seems ok.
The online portal data is fine, but the app isnt connecting.
A local issue, or is there issues with the app. (ver 3.1.21.3142)

C
#2 cluelesscris

Check to see if you have received a background app update. Some of these kill the data cache and if you set up local ip addresses they may have dissappeared.

Even so, try deleting all data in the app and startng from scratch with set up.

#3 pgbish

Well, that was an odd day. The app was AWOL all day yesterday, but is back running today.
Yesterday, i tried deleting data, it wouldn't let me. I uninstalled the app, then a reinstall, and still AWOL.
I rebooted the inverter as well, but that made no difference.
I tried reconnecting to the dongle, but that failed too!!
I have no idea why, but at least its back work as it should!!!