Anyone else getting "Whoops There was an error displaying My Inverter"

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#1 chris_p 2021-12-26

Started today, no amount of refreshes gets it to show. Anyone else getting this or is it just me?

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#2 dpower22 2021-12-26

Getting the same error

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#3 GrahamRead 2021-12-26

Yes, same - tried logging out and back into the beta portal and getting error 500 - which usually indicates some sort of security or certificate error.

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#4 chris_p 2021-12-26

Ah ok, glad it isn't just me then 😃

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#5 andrew_bond 2021-12-26

Indeed - the SSL cert has expired. You can still get into the old portal though.

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#6 Xx-Mythril-xX 2021-12-26

Yep same here.

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#7 yandards 2021-12-26

Likewise

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#8 anglefire 2021-12-26

Odd because the beta portal works fine for me. The legacy one's certificate expired today but can be bypassed.

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#9 anglefire 2021-12-26

Hum. Battery has gone awol now. It did have a red status light - so rebooted the battery and it came back on green - but still not showing. Assuming that it hasn't gone bad again.

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#10 anglefire 2021-12-26

Just popped back into the garage - and found the DC breaker had tripped. Odd. I shall have to keep an eye on that.

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#11 GrahamRead 2021-12-26

Th certificate for the API has expired too by the looks of it.

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#12 anglefire 2021-12-26

GrahamRead Yes its the same certificate as the original portal.

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#13 chris_p 2021-12-27

The inverter card is working again today for me

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#14 c_squared 2022-01-10

Did the error just resolve itself? I've been getting the 'whoops' message today on the beta portal. The legacy site is working ok so at least I've been able to reduce the overnight charge in anticipation of a better PV day tomorrow. I've sent a bug report through to GE but hopefully the inverter card will appear again soon.

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#15 mjkelly5a 2022-01-11

My app was down this morning for a while. On the beta cloud I cannot see my inverter and have been unable to do so for 2 days.

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#16 anglefire 2022-01-11

Go onto the givenergy website - when they are open, there is a live chat you can go on. That has been very responsive in my experience.