Getting somebody else's data?

4 comments started 2022-12-10 last 2022-12-10
Commisioning
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#2 dragon2905

Use this for images upload and then copy bb code. https://imgbb.com/

I have marked the sections where you should be able to see your details

Or go into "My Inverter" on the left side

If those are wrong call your Installer to resolve it.

R
#3 RoyPorter

from https://givenergy.cloud/inverter/ I only have one inverter linked to my account:

This is the correct inverter.

However it looks like I'm receiving data from this inverter and somebody else's.
I've highlighted my data which is arriving every 5 mins, but the other data does not correlate.

#4 hoggy

Yeah this has happened before. It's when two dongles get linked to the same account. Often it's when GE have been debugging someone else's and they've fat fingered serial numbers. Call / message them and they will resolve.

Otherwise you'll get a constant 2 streams of data at 5 min intervals but only 1 of them is yours as you've shown.