No Home Data on App - Can't Amend Charging

2 comments started 2023-01-04 last 2023-01-04
Mobile App
S
#1 sixfoot2

My mobile app has stopped showing data from Home. The Away is working fine, but I cannot reset the % charge or times of charge from the app. I did change my router recently, which may or may not explain this. Any ideas on anything I can do?

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#2 ToothyChris

If your 'Away' view is fine, this would seem to confirm that your dongle/s are connecting to the internet, via your new WiFi router. You can confirm this by looking at the blue light in the dongle, which should be a solid blue (flashing means trying to connect, and I believe fast flashing means new firmware being loaded).

The next thing is to double-check that your mobile device is connected to the same WiFi network as your dongle.

If that looks fine, then you probably need to explore the new 'Search for your inverters' function, which you can find under Settings->Local Monitoring.

Sometimes the App just need a bit of a rest (and restart) to kick it into action.....