You don't have any inverters registered to your account yet error

6 comments started 2023-03-16 last 2024-06-11
GivEnergy Products
C
#1 Chicaned

Hello,

Over the past couple of days when access the web portal or Android app we've had intermittent connection to the inverter. When we access the web portal, it states "You don't have any inverters registered to your account yet!" error. This has been working fine for over a month though.

Any idea why I might be seeing this?

Thanks,

Jeff

#2 positor1

Adding your inverter is something the installer does when he creates your account. speak to them as they b may have done something on their end.

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#3 Greeners73

Did you get this resolved. I’ve had this issue happen to me today.

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#4 fe

Have the exact same issue currently. Was working earlier today, now it has disappeared.

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#5 TonyHayden

My inverter disappeared from my account today

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#6 melodiouscode

Also lost mine. Going to guess giv have broken something. Unless we all have the same installer!