Dongle flashing

2 comments started 2023-05-09 last 2023-05-14
GivEnergy Products
P
#1 Paul_johnson1

Inverter information stopped being updated. The Dongle on the inverter is showing a flashing light. I tried to reload the dongle and it asks to join the network but then when I select it’s okay to join it says it cannot join. I have unplugged the dongle and refitted it. Without any change. At the same time as the fault appeared the trip on the house fusebox was thrown. I don’t know if that is important to diagnosing the fault. Whether the fault caused the dongle to fail or the failure of the dongle tripped the switch. Has anyone experienced similar fault? Would appreciate any thoughts you may have.

T
#2 TX200

Is it working now or still broken?

Have you tried a different WiFi connection on the dongle, perhaps a mobile hotspot as a temporary test?

You can reset the dongle if need be by removing it. See the pdf that is on the GivEnergy KB site.

Google KB dongle GivEnergy should find the right page.