No connection

3 comments started 2023-07-30 last 2023-07-30
GivEnergy Products
C
#1 cottageelectric2

I have no Give energy connection. I have reported this, and still have nothing. Do I need to reset something?

T
#2 TX200

Might need a bit more info...

What GE system you got and what gen (1, 2, 3 etc)?

What's not working? Portal, app, etc

Has anything changed, new router perhaps?

Is it a new system, e.g. just installed?

C
#3 cottageelectric2

I’m not sure GE System I have. No mention on all the information I have.
My system was commissioned in April and I am just getting used to it. I have 19 panels, 2x9.5 kW batteries, and a car charger.
I have an open phone app and also can see data on my laptop. This is the first time I have a problem getting data. I am limited to 3 kW from the battery, so cooking a meal is challenging. That’s why I need the data. Many thanks Andy