Inverter appears offline

My inverter appears to have been offline for 4 days. What can be done about this?

Have you changed your home broadband at all? New router? Moved it, perhaps impacting the signal?

If so, you'll have to setup the dongle connection on the new router (or just change the new routers name aka ssid and password to the one from the old one). Google GivEnergy KB site for instructions on changing dongles.

There's a reboot option on the web portal version on the MyInverter page, but not sure you'll be able to do that if it's not connected.

Failing that, turn it all off, wait 5 minutes, turn it all back on again.

Instructions for that might differ depending on what type of kit you have - hybrid or AC? GEN1,2,3, AIO?

Nothing has changed regarding home wifi. System was only installed a week ago.
We did have a couple of power surges last weekend and I don’t know if that did anything.
I’ve called the installers out. Let’s see how good the aftersales service is.