I changed my Octopus tariff to the Loyal 12M fix on 26th August. All seemed well to begin with, but since 1st September my GivEnergy daily reports have been showing "You have no tariff selected" and "Please add your tariff information to the smart tariff card. You can access the smart tariff card from your dashboard" in the "Tariff" section of the report.
On the web portal dashboard, the Smart Tariff card is showing no data since 31st August, although it does seem to know that I am on the Loyal 12M fix:
and it does show the correct unit price on the "Today's Rates" table:
This looks wrong to me, in many ways. Basically, the system knows my tariff, but doesn't seem to be able properly to use the information it has. Any clues as to how to get it fixed?