GivEnergy no quibble return

Givenergy have announced an overhaul of their RMA process.

“You fed back to us about our RMA process, and your feedback was valid.

So, as of 27/09/2023, we’re removing the red tape from returns.

Allow us to introduce the new GivEnergy no quibble return process.

✅ Same day decisions on returns

✅ Flexible routes to resolution

✅ Fast-tracked fixes for customers

✅ Rapid payment release for installers

✅ Accessibly priced refurbishments

Moving forward, you’ll no longer have to wait 4-6 weeks for a site visit or a repair. Instead, if something goes wrong, installers can make a speedy return via a same-day decision process.“

https://givenergy.co.uk/proudly-introducing-the-givenergy-rma/?trk=feed-detail_comments-list_comment-text

4-6 weeks sound pretty good, I'm at 8 weeks with a dead 9.5Kw Gen 2 battery and still waiting!
To date GivEnergy's engineering support has been woefully lacking so lets hope this new RMA procedure breaths some new life into timely repairs.
By the way I'm not complaining about their engineers who seem good BUT the lack of enough of them to cover needs.

Is that only few new items or does it cover all those already out there?

Definitely a step in the right direction as if you can’t trust installers to replace infant mortality parts you’d have an issue.