Connection

Hi All can’t connect to my app and on the portal not showing panels working

Are you OK now. My inverter lost connection to GivEnergy from about 3.30am to 9.20am, but it's back now. If you look at your power graph on the portal do you have an absolutely straight line between two time points with no time point readings every five minutes ? This usually signifies a temporarily interrupted connection between the inverter and Giv Energy - it usually comes back on its own. Don't worry your panels are still generating during this time, but no info is being sent back to GE systems so it looks like nothing is working.