Home Dashboard problem

3 comments started 2023-10-22 last 2023-10-22
GivEnergy Products
M
#1 msawle

Newbie here!
On the home dashboard there are two tabs, Home with a question mark and Away.
The Away tab Is permanently highlighted in Green, and gives access presumably via the internet to data which is usually a few minutes old.
The Home tab gives me the search for local inverters message with no home connections found.
Is this normal or has my system not been correctly set up?
Help please, from one of you experts!

#2 nophead

The local inverter search seems unreliable for me but I am thousands of miles from home using a VPN. I put the IP address of my inverter into the app and set it to 2 retries and that seems to work.

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#3 anglefire

Discovery of the inverters IP can be intermittent at best - most people find the dongle in the router device list and fix the IP and then manually enter the IP in the app - which is via the settings page and local monitoring