My AIO was commissioned in early October, clearly after the 12th Sept blog post about the warranty being 12 years, but in the givenergy.cloud portal it's showing as expiring in 5 years' time. Do others see the same? Is it only 5 years because it'll be extended after the first healthcheck?
You will have to ring em up and get them to alter it, I did when I got my system back in july.
Thanks; that's disappointing since I got it several weeks after the announcement. I've emailed support, if they don't get back to me in a few days I'll give them a call.
+1
I emailed when mine was installed. I was told:
as this is a new policy it is not yet been changed to show on the portal just yet, we are getting this on their soon, you are still covered for 12 years
Update: I got a reply from support, they've updated it in the cloud portal and it now shows as 12 years.
Thanks. I chased, and the same support agent as I had last time then updated the portal.
I now feel a teeny bit happier.
Same happened to me due to incorrect commission date I thought - I didnt email I just rang and it was about a 5-10 minute conversation, and sorted plus was it updated during call so there isn't a delay as such.