No data being exported

Hi, I’ve tried setting up my dongle and getting online after changing my internet from virgin to BT, ever since I can see the dashboard on my givenergy app that shows connecting to local and cloud so I can see current usage and battery state etc but I’ve lost all data going back into givenergy portal… the inverter is in the loft so not easy to get to it to either turn off or hard reboot.. I’ve rebooted via the dongle a couple of times but still no joy connecting I guess to the main portal… any ideas on what’s going wrong.. perhaps I need to change settings in router? Anybody else had the same issues with BT fibre broadband and bt router any fixes?

It’s getting annoying now especially as we can now sell energy back from battery…

Any help out there folks, appreciated if you can help

Garry

Any help with this please

Have you updated the WiFi details on the dongle, or changed the name (ssid) and password on the new router to be identical to the old one?

Try Searching this forum for WiFi, plenty of topics about the same thing with fuller advice.

Can you access the dongle ?, to see what's it connected to ?, i.e. search for network's while stood near your dongle & you should be able to access it & see what network - your home ?, it's connected to ?.
Just a thought 🤔