Offline

Hi All
We went offline for no reason Tues before lunch and it hasn't come back.
Any idea on how to sort it please
Thanks Deirdre

I've had this once before when my Sky broadband router froze and stopped handling IP addresses to certain (not all) devices on my home network. Once I turned the router off and on again, the devices reconnected.

The good news was that my GE devices appeared to continue to do their job despite being an island / not connected to the internet. This is based on time of day import / export data from my smart meter via my utility company.

The bad news was that the data was lost, as there is no local data storage on the GE devices. So my GE dashboards are blank for that period.

See this post for more info:
https://community.givenergy.cloud/d/3186-data-missing-after-long-internet-outage-local-data-storage-cloud-catch-up