No data showing

2 comments started 2024-01-02 last 2024-01-02
Cloud PortalCards - Inverter
D
#1 DF

I have no data showing on my givenergy account. The inverter says it was last online on 23/06/23. When I try to log into the network for the solar, it connects, but that only lasts for 1 minute and then it disconnects.
Coincidentally I had updated my wifi provider on 21/06/23, and they said it would take 3-5 days to set up. It's the same provider, different terms, and no other issues with wifi in the house.
There is a solar wifi extender in the attic and was working fine up until then.
I have tried unplugging the wifi extender.
Also tried pressing a reset button on the dongle to see if that would restart it.
Has anyone any suggestions on what I can do next to get it to connect?

T
#2 TX200

Reset and reconfigure the inverter dongle as per the guide on their KB site

Google GivEnergy KB dongle should find it.