Recently installed solar, with a Givenergy battery to be able to use intelligent flux, but in the Octopus energy app when it asks to connect a device(battery in my case) and diverts to Givenergy.cloud login page my username and password are not recognised so then it bombs me back to octopus to retry. I have spent hours on the phone to Givenergy and Octopus but no further forward.
does any one have any ideas,
Do you have MFA turned on on Giv portal?
I experienced similar problems when I tried to onboard on this tariff last autumn. The support staff on twitter/X were very helpful over a couple of months, but nothing worked.
In the end, I gave up.
Other folk have had success but not you or me.
Rob
I am having issues as well. I found I had to turn of 2FA on GivEnergy cloud to be able to log on through the octopus app. Then it looks like I have allowed Octopus access to the GivEnergy API but the octopus app shows an error. Have emailed Octopus who say they have issues with some of the GivEnergy batteries. I have the 9.5KWH one...