Can't find the inverters.

4 comments started 2024-03-22 last 2024-05-01
Mobile App
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#1 Lynn

Home page of app keeps telling me it can't find the inverter. Just back from holiday so why won't it connect?

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#2 geoffreycoan

Lynn probably the inverter has lost connection to your wifi. If you look on the givenergy portal at your inverter details it will say when your inverter was last online.

Try turning off your wifi router or your inverter -follow the shutdown/restart procedure for the inverter in the installation manual

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#3 DD

Lynn another possibility is that you configured the app with the IP address of the inverter, but that has since changed.

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#4 Lynn

Thanks for replies. It turns out that we had an email from Octopus to say we were connected 3 days before we actually were so nothing was available!