You have don’t have any hardware registered with your account

I had my GivEnergy Hybrid inverter and 9.5khw battery installed back in March.

I had a few broadband issues today and strangely noticed that both my Hypervolt EV charger and GivEnergy inverter were no longer online (broadband issues are fixed).

I’ve reconnected my Hypervolt charger successfully but my inverter is no longer showing in my GivEnergy account. I have logged into the dongle, reconnected WIFI and rebooted successfully.

Has anyone had this issue or something similar. The Inverter was correctly commissioned in March ( I’ve been monitoring my stats almost every day since then ) but when logged in it just says there is no inverter registered against my account. It’s almost as if my hardware data has been deleted.

Same thing happened to me today, still doesn't show in the app or portal as of now.

I can see that my inverter is connected to the wifi and I can access the dongle portal so I don't think it is my network.

Given you also have the same issue there might be a GivEnergy issue? Though their status page is all green.

Same here, my inverter has disappeared from my account today.

Feels like a giv issue. Several people saying they have this problem, me included.

Glad it’s not just me. Must be a GivEnergy issue by the sounds of it.

Mine has now partly come back (at 22:45), albeit I still cant access any stats on the home setting in the app but it showing stuff via the cloud). it’s showing my battery as still being offline though.

Also it’s just said there is an inverter update ready. I’ve given that a whirl so will see if it’s any better in the morning.

Seems to be working now.