Three weeks ago I attempted a Firmware update which failed so I removed the dongle and manually changed the files in the dongle and the update then got as far as '58% updating IDSP'. I noticed the inverter was offline - the blue light in the dongle flashed rapidly.
I've spent hours on the phone to Givenergy but am no further on and they now say they will send an engineer out.
Below are some of the steps I've taken to try and solve the problem
All units have been powered off and switched on again multiple times
Changed the dongle.
Followed their written instructions, plus them telling me what to do each step, re. getting the dongle to talk to the inverter. Sent them photos of each page. (I can surf the internet on the dongle so it is online).
The RSSI is 91%.
Wifi is provided through an Access Point with 5g turned off.
Used my mobile phone to create a hotspot.
That blue light just keeps flashing.
I'm computer illiterate and all this has taken me way out of comfort zone.
Local installers don't want to know and my original installer is busy for the next few weeks.
I can't as yet get a date when a Givenergy will come.
Does any expert have any suggestions what the problem could be?
Thanks
