Battery at 0% and not responding

Hello,

I've noticed few days ago on my app that my battery is at 0% SOC. I went to inspect in the loft (where its installed) and the battery is completely off. The fuse is OK. No response from the ON/OFF button either. From the cloud dashboard, it shows that cell voltages at at 1.1V each.

I've informed my installer already.

Anybody experienced the same issue?

Any advice on this issue is appreciated.

Thanks,
Krzysztof

I had a problem where the battery button did nothing. GivEnergy said it was a battery firmware issue and emailed me the software and told me how to power everything off, take the front cover off and get the USB out .Put the firmware on the USB and pull a connector off a circuit board and back on. This triggered the reboot and loaded the firmware. All been good now for 2 years