Battery stopped being utilised following switch to Octupus Agile

3 comments started 2024-10-26 last 2024-10-26
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#1 ChapmanGPH

Recently switched to Octopus Agile. Email from Octopus said all switched so I put in my data on GivEnergy app. This all linked up and I could see the data, But the battery has now stopped exporting to home and we are on full grid energy use with a full battery?
On another point, I can only see import data for Agile but no Export data?

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#2 geoffreycoan

What tariff were you on previously?

It may be that the inverter has got stuck and isn’t discharging to meet house load, try doing a ‘reset to defaults’ in the portal to reset your inverter settings

If you have changed from one Octopus tariff to another they often do the import swap but forget the export. Worth chasing them to confirm the export setup will be done? In terms of export tariff, its not worth being on Agile Export,the 15p fixed export is much better for most people

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#3 pwdst

Do you perhaps have a smart tariff automation switched on? Maybe "Hold until peak time"? You might want to switch to the Eco Mode automation if that is the case.
Also check that Eco mode is enabled under Inverter Settings.