Givenergy battery offline

I am regularly getting no Internet connection on my GE app. This is happening fairly regularly and can take days to get back online. My fitter struggles to get through to tech support and usually requires a reboot. Anybody else having these problems? We have not had the battery a year and seem to have had ongoing problems from installation. The Gatewsy looks fine so I assume a software issue??

is your AIO hard wired or using wifi? It sounds very much like network issues at your end if the problem has been from the start and can take days to resolve the connectivity

Thank you for responding. What does AIO mean.
I do have a wifi booster which is plugged in whete the gateway is. This is showing full strength.
It seems that I will have to do a fill reboot again of the system.