Offline

Hi,
I am really sorry but can someone help me as my mobile app is showing offline my GivEnergy app.
I don’t know what it’s not changing in night time and not exported.
I am customer of Octopus and don’t know what to do about it.
Please advise
Thank you
Jayesh

Can you login to the GivEnergy web portal on a laptop and see your inverter.
Are you saying your inverter is offline, or the app on your phone is not working correctly?

SteveCook Hi I think inverter is off. Don’t know how it to on. As red light on power

Are all breakers in the on position? Check in your consumer unit
Are there any lights showing on the inverter?
Can you login to the GivEnergy portal and see your inverter?
Can you restart your inverter from the portal?

SteveCook
Hi , thank you Look like WiFi dongle has stopped working.it’s not flashing any light. So I have tried to reset but no light whatsoever.
Any suggestions please
Regard
Jay

Take a look in the KB
https://kb.givenergy.cloud/article.php?id=1&oid=1

SteveCook
Hi Steve, after updating everything my system is showing offline.
Any help please

Can you login to the GivEnergy portal on a PC/Laptop and see your inverter?
It may be the app. You have to be on the same wifi network.
I think the inverter uses 2.4Ghz. A modern phone likely to be on 5Ghz.
Does your wifi (2.4 and 5Ghz) networks have same SSID name

SteveCook
Hi yes it’s on same network.
I know it’s probably problematic with Battery updates.
I have tried three times and it stopped at 90% and then it’s saying restarting and then failed.