Has anyone ever got through to anybody? All I get is an automatic text saying "All of our Team are currently assisting other customers, please message us again shortly"
I have tried a couple of dozen times over the last 5 days....nothing. I question whether there is actually anybody picking these up, and if so, what a ridiculous system- requiring the customer to message back again shortly. Surely they should be following these enquiries up. Very dissatisfied.
My WhatsApp record goes like this
It usually takes days of trying over and over again. Awful experience
Tried multiple times over many days. Usually "All of our Team are currently assisting other customers, please message us again shortly" so I waited 'shortly' and tried again. Sometimes got the message again sometimes no automated response but never got through to anyone. Emailed support@givenergy.co.uk and received a reply. Since then I have had my battery calibrated without changing the behaviour that I believe to be an issue. Since calibration I have had emails which I have replied to but I don't feel that I am making progress. But I send nudges and will continue to do so.
In summary their ability to provide quality support via an acceptable access method is very seriously lacking. I am sure that the team their is doing their best with the training and resources that they have but........
It seems that it is not just their promoted WhatsApp link that is not working. I sent two emails a couple of weeks ago and got no response. Then I tried WhatsApp several times, no one ever available or getting back. Early yesterday I rang them and actually spoke to someone, who took my details and said she would get someone to call me back as soon as possible. Still waiting!
And this when the website says there are currently no known problems. 😯
My issues mainly relate to the mobile app. Since the clocks changed, what is generally reported in the energy pane appears to be rubbish. It is so wierd and unpredictable I am not sure what I can trust what is actually happening.
Sadly this does not give me a warm feeling about my supplier...... 😞
I hope someone gets some communication soon.
Email support-
Had installer back and he got through to GE whist on site. I was able to speak with very helpful lady. Will see if the tweaks they have done fix my issue. I told the lady she needs to send up the line that the What's App comms system does not work- She said always best to email them!!