Morning - our battery is not discharging to support demand, 100% of all our power is being drawn from the grid. I've check all settings on timed charges and discharges which are all correctly set, its as if the battery simply isnt there.
Any advice to correct would be welcomed
Thanks
David
DavidChristie David it would help if you included screenshots of the inverter settings in the remote control part of the portal as saying that you’ve checked everything doesn’t help
Check Eco mode is on
Battery pause is not set
Discharge rate is set to maximum
Reserve is at 4% minimum
Try a reset to defaults of the inverter
Look for error notifications in the portal
Since you say it is like the batteries aren't there it would be helpful to know if there are lights on the batteries and that the battery isolator handle is in the up/on position.
You might find this guide from GivEnergy helpful https://givenergy2025.zohodesk.eu/portal/en/kb/articles/givenergy-battery-troubleshooting-guide
Thanks Geoffrey - Thanks for the advice
All of the above was correctly set without any errors flagging up.
I've reset to defaults, which seems to have fixed it!
pwdst - Thanks for the comments and link - very useful