Help me please! I looked at the app several times this morning. All working fine. Then half an hour ago I tried to look at the app and it had kicked me out and was asking for my user name and password., I entered them but it said that they were not recognised. So I tried to do the forgotten password thing - but when I tried to type my user name into the box the letters just kept disappearing. Can anyone suggest what I should try?
I got kicked out of the app a short while ago and so did my wife. "Session expired" I think was the error. Both managed to log back in with the same credentials though. I thought that it may have something to do with the forthcoming, "big changes to the mobile app" that was announce a couple of weeks ago but alas no. I wonder where that update is?
My husband is also kicked out of the app and it is not letting him enter his password - it times out before he finishes typing it. Mine is saved on a password account so is a click to enter it - but I am getting credentials not matching records message. I am mightily pissed off!
Make sure to fully close the app in your mobile. Then start again and enter your username (not email) and password.
Does the account work correctly when using a browser rather than the app?
I suspect that the admin guys had to reboot the server instances, thus expiring all ongoing sessions.
Give thanks for the poor sods who have to look after the stuff when everybody hates them for doing their jobs. 😄