Help.
I am stuck in an endless loop trying to log on to my account.
I know my legacy ID eg L12345 and password. If I enter that it sends me to SSO screen with message that it has been migrated.
I enter my email address, then the OTP and it brings me back to the SSO login screen.
If I request forgotten password, the process of changing password completes, eg it recognises my email address.
Written multiple times to the GivEnergy email, no response.
The GivEnergy app works OK in local mode, but can't participate in services that need access eg Axle or Octopus Charge pack.
Any suggestions.