Paddle Subscription - Updating Email

2 comments started 2026-07-20 last 2026-07-20
Cloud Portal
M
#1 Marco-S

Hi, we're now subscribed to the premium portal via the Paddle payment platform. Only we have just changed our main email address. Whilst we can change our email in the GivEnergy Cloud/Portal there doesn't seem to be a way to change it for the Paddle payment system. Unless it's up to GivEnergy to inform Paddle when customer details change I can't see a why for us to action this.

D
#2 duplada

Usually with Paddle if you scroll down to the bottom of your email payment receipt from Paddle, there you should find links to update your details.