Grid Import

Good evening,
I am looking for a bit of information to some issues I am experiencing.

1. On the portal and on the app I am seeing that I have 0 kWh imported from the grid most days?
2. My inverter is displaying -7W.
3. My daily home consumption is showing virtually nothing 0.01kWh.
4. Battery to home is very low too.
5. My home smart meter does not reflect anything that I'm reading on the portal or the app!!

Basically all of my readings are way off. If anyone has any ideas as to why this maybe the case I'd be grateful to hear them.
I have been in contact with my installer and they have basically said to get in touch with GE. I have emailed them too but I am still waiting to hear back from them, not just with this issue but to many more I have found.

I look forward to hearing from anyone.

Thank you in advance,

Iain Denholm

Possibly a CT clamp the wrong way round or in the wrong place?
Have a look at: https://community.givenergy.cloud/d/1007-no-accurate-home-demand-and-grid-importexport-data

IainD My home smart meter does not reflect anything that I'm reading on the portal or the app!!

Your smart meter is correct. Whatever the portal says, you will pay/be paid from your smart meter readings.

You don't say what plant you have but I think it would be worth checking that all the isolators are closed (ie switched on). No power flow into or out of battery or to/from the home just isn't right.

Thanks SilverArt and Tim for your replies.

I am still trying to get to the bottom of this one, but its happening slowly. The inverter has had a firmware update and my battery re-calibrated. The household readings are still non existent along with grid import. As you said SilverArt I am now looking into the CT clamp. I have contacted my installers on this but again still waiting for them to get back to me.