Trying to sign on to my Cloud account

Morning all. I emailed ITS a couple of weeks ago, asking for my log in to the Givenergy Cloud to be created ready for install, and received an email from givenergy.cloud with a Create Password button.
I used it straight away and then tried to log in but it would not accept my email address, so I waited until today hoping that something would update and it would work, but the system stil lsays it does not recognise my email.
Any thoughts please? Trying not to have to sit on the phone to GE
TIA - Chris

chrissmith it's a username you should be using, not a password I think. I just tried logging in with my email and it didn't recognise it. Try using your username on here

Cdent thanks, the user name i was given included a full stop in the middle but when i typed that, it said it only recognised characters.

chrissmith mine has a space between my first and last name.

Although I thought new accounts were going to be email address as the logon.

I've tried with a fullstop, with a space, with my email, without anything in the name, nothing seems to work.
Anyone have an idea of who at GE I should email?

Drop onto Livechat and ask GE customer support for it.