Hi
The cloud portal on my laptop cannot seem to get any tariff data from Octopus, yet the app on my phone connected with the Octopus tariff straight away and shows the tariff details.
All other things between PC and app match though
Regards
Steve
Not sure how I insert images though?
"C:\Users\HP\OneDrive\Desktop\Screenshot 2022-10-24 164217.png"
"C:\Users\HP\Downloads\Screenshot_20221024-164339.jpg"
Use an website like https://imgbb.com/ and select "BBCode full linked" just copy that entire string here (starts and ends with url)
hi
Thanks
Does this work
https://ibb.co/Cvhpz4q
https://ibb.co/r6N8cSY
SteveCook the portal only updates once it gets a feed from Octopus - for me, this usually updates mid-morning but has sometimes been later in the afternoon. It just waits for the cumulatives for the previous day to be ready.
As for the app, if you've input your tariff details it knows for each 30 minutes what the price is and does some (rough) calculations based on the import/export and unit price.
Thanks but the portal has not ever shown anything even when I hit the refresh icon on that insert cell
System has been running 5 days now. App worked straight away with the tariff data
SteveCook when you expand that card (4 arrows top right) do you get something like this? https://ibb.co/qBk4TM8
Hi
No I get this.
It says no data available, yet the phone app shows data
SteveCook seems like an issue with the Octopus API in that case. Try removing all tariff information and adding it back in
Cdent
Hi
Tried that a number of times but always same result.
Phone app connects straight away and gets data.
Tablet dashboard - no data
SteveCook have you raised a ticket with GE in that case? I think they're the only ones that can advise
Cdent
Hi
Thanks, but I am new to this.
How/where can I do this plz
Regards Steve
EDIT
I think I have found it
Steve
SteveCook it's on your portal, click leave feedback and add the details on there. Hopefully they'll get around to sorting it, though I've got open tickets from May that have not been touched!