Slow Refresh on App

Hello, just wondering if it's normal for the app to only refresh once every 3-5mins - should it be quicker than that?
Only just got my system installed / commissioned so learning about how it all works.
Thanks

mwoodage it should be every 10 seconds on the phone app if you're on the same wifi network as the inverter otherwise refresh rate is as you say.

Umm, i'm on the same wifi network, but it's not updating every 10s

mwoodage
Same here. It was refreshing every 10s or so until around a week ago. I'm on same wi-fi network too. Apparently, GE are aware of the issue and the app (for Android at least) will have an update coming in the next 24-48 hours to fix this. I know it may seem like hanging your dirty laundry out in public, but it would be so darn useful if GE posted that they were aware of these issues to save us enquiring/calling their customer services number.

BobLad Thanks BobLad, it's good to hear that i'm not the only one having the issues. Hopefully there will be a fix along soon - for IOS too 😃

I just came to post this also, it started when the app updated, good to hear that there is a fix on the way to serve my obsessive checking of the app, seriously though it is much more useful to have regular refreshes for appliance use.

mwoodage I do find I have to manually tap the 'home' or 'away' tab depending on where I am.

If I leave the house and go to work I have to tap the 'away' tab to get it to display any data (5/10 min refresh) and then when I get home onto the same wifi network I have to tap the 'home' tab to get it to do anything. Used to be automatic.

Ra Should have mentioned I'm on the latest version of the iOS software, not Android.