Stuck graphs on Android App Dashboard

Does anyone else have this problem? The graphs and charts on my App Dashboard have been stuck on the samegraphics for a couple of weeks (the Cloud Dashboard on the GE dashboard is working correctly). I have contacted the GE helpdesk and the advice given was "delete the App and download the latest App" - Done. Next advice was to delete the App Data by going into Preferences, then click on View Advance Options, then click on Clear App Data - Done. I have tried multiple times with no joy. When I click on Clear App Data the warning page pops up with a Read More option and a highlighted Clear button with the Proceed button very pale grey and will not click. Going to the Read More button a further page of warnings comes up. Again the Clear button is highlighted and the proceed button is pale grey and will not activate. GE helpdesk state that the proceed button should work on this second page and as a result they cannot assist me further. They advised that I should contact the App Blog - I cannot find an App Blog hence I am raising this with this Community. Any help would be gratefully appreciated.

johnnutton Hi. Not sure whether this might help or add fuel.......! I have a Samsung S7 on Android 8. I've found that the chart button (2nd along the bottom} often gives me a blanked grey chart on first use. By that I mean starting the app rather than leaving it on and going back to it. I then select some of the other buttons and then the home button then try again and "usually" the chart appears as if by magic. I haven't recorded what random clicks I'm making but I think it usually does the trick. I'll pay more attention and let you know if anything else seems awry.

Same happens on my iPad, I think. I'll check over this week (away for a bit!).

To me, it seems to indicate an issue with the app not updating or somesuch.

S

Thanks for the reply Spotto - I have no problem accessing the App, just that all the graph data is stuck from about 2 weeks ago. As advised by GE helpdesk I have tried to erase the data but the App will not allow me to delete it with the button not being highlighted even though I have followed and read all the instructions. It appears highlighted for a fraction of a second before changing to a faint grey - I have tried playing "whack the rat" with it by trying to click on it before it fades but with no luck. The silence from the App developers on here is deafening!

Delete the data using the phones app settings. On my Andriod this is Settings | Apps & Notifications | See All Apps | GivEnergy | Storage & Cache | Clear Storage/Cache. Then immediately uninstall and re-install. This worked for me.

Very clued up cluelesscris - it took a couple of attempts but it seems to have worked. The second time I tried I missed out the uninstall and re-install part of it. Just had to re-sign in. Brilliant, thank you.

The problem now is I have to do the above every morning !