Does the app work abroad? I’m in France and the app (iPhone and iPad) reports my system offline. Everything seems fine in the portal, though. I can’t see why the app would care - I’m either local or away… Tried clearing the data, restarting the app, etc.
seanmcquillan
Try setting your phone back to UK time.
Perfect, thanks!
Thank you for informing us about this issue. We've investigated internally this issue will be fixed today regardless of which timezone you are set in. There is no app update needed I believe.
Mickey (GivEnergy)
Thanks for this update Mickey. This issue has been reported several times on the two Facebook groups (since the last-but-one App update), so I'm hoping this isn't the first time you have seen reports of this time zone issue?
We fix what we can but some things just slip past us on large updates. We are always looking at the feedback / forums / facebook group but its best the team discusses internally before we confirm any updates happening. Unfortunately this leaves customers unhappy until the fix is there so apologies if there hasn't been the communication you've wanted from us. We're always working on it and we're recruiting for that help
This morning the app both on my android phone and iPad saying the system is offline. Both my inverter and gateway are connected by Ethernet and I have confirmed that they are connected to the home network. The portal also appears to working and there are no fault indications with the gateway or battery. I have unstalled the app and reinstalled and logged out and back in again. Is there anything else I can try?