Battery #2 NOT Charging

My system is 1 x GivEnergy AC Coupled Inverter + 2 x GivEnergy 9.5kW Batteries
I live in UK (North East)
Batteries & Inverter are located INSIDE my house in a room that the temperature has not fallen below 15°C
Commissioned on 25/11/22
Interrogating my system using GivTCP on Home Assistant.
1 of my batteries charge state has dropped to 1% and is not charging, the other battery is currently at 30% and charging. GivEnergy Portal indicates my battery @ 30% and charging (It's a sunny morning!!)
Is it possible for me to set the system to only charge battery 2 (without actually unplugging battery 1)

Graham_Harrison I don't think you can choose which battery charges up, but check out the topic around SoC drops, yours could be suffering from this

Graham_Harrison Call Givenergy or use the web chat option from their contact us page during office hours. They will be able to see exactly what the problem is and advise.

After reading a few threads I Restarted the Inverter and that sorted it out FOR NOW!!, cheers for the input guys.

Graham_Harrison What was the last updated data> GivTCP can hang if a value changes too quick.
The fiter kicks in to get rid off odd values, this can then filter out a jump and then hang

Miss matched figures again this morning
Portal Battery = 100%
GivTCP Battery #1 = 73%, Battery #2 = 98%
I've restarted my Inverter & Home Assistant but no change

Graham_Harrison Give Givenergy a call or web chat from their contact us page during office hours. Ask them to look at it and advise.