Leave Feedback - notification they have been recieved?

4 comments started 2023-01-20 last 2023-01-20
GivEnergy ProductsHybrid
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#1 Andygoody

Since my system has been installed mid December 2022, i have been using the feedback tool to raise bugs/feedback where i think it's valuable. My question is do GE notify me that these have been received? I have 11 open at the moment but haven't heard anything from GE to indicate they are aware of the bugs/looking into it. A lot of them relate to the SOC issues that there is a lot of in this forum but want to make sure GE are aware i believe im experiencing the same issues. To be honest this forum has given me more information than speaking to GE.

#2 THALL

You are very unlikely to hear back from them. But at least they are logged. Is there anything the forum can assist with?

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#3 Andygoody

That's a shame, would be nice to have at least received comms to let me know it's being worked on. Nothing that's not already been discussed thank you. GE has been installed as a trial for me, so discussing with the guys i work with to see if they can find anything out there end about SOC issues and likely fix date.

#4 THALL

It is extremely difficult to recommend GE domestic kit to anyone right now for various reasons.