Mobile App inconsistent

8 comments started 2022-01-12 last 2022-01-14
Mobile App
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#1 feidhlim

Is it just me or is the mobile app inconsistent and/or inaccurate at reporting the current state?
For example right now, the mobile app says I'm consuming 2.7kWh (1.0 from the grid and 1.7 from my battery - which is actually empty, and even turned off, but that's a different story and waiting for an engineer).
Whereas the beta web portal 0.2kWh.

Yes, the mobile app as "Last Updated" more than once. My load has been 0.2kWh for about 30 mins now.

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#2 feidhlim

Just checked the old portal too and it shows the same incorrect information as the mobile app.

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#3 chris_p

feidhlim Sounds like your inverter is not sending data to GE? What is the date of the last online time/latest data on your inverter card?

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#4 feidhlim

chris_p The last online time is a few mins ago 09:14 (time of writing 09:18). The beta portal metrics have been updating.

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#5 chris_p

feidhlim Ah not that then. I don't use the mobile app, installed it, doesn't give me enough info. Once I found the beta portal I abandoned using the old portal - that will be gone soon I would imagine.

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#6 Adam-Reynolds

If it is today you are seeing these values, we were carrying out major maintenance through this morning and have been for the past couple of days, this was showing some strange values during this move of servers today.

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#7 feidhlim

Adam-Reynolds Thanks Adam. Just checked the app and old portal. Looks to be back to showing correct data again.

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#8 pjb904

feidhlim I find the App inconsistent in it's account of what it thinks is going on. The other day it showed my panels generating 45.9 KW ( I wish) and my house consuming 46.3kW. I have a screen grab! ( grumble - how can I attach pics here?)......mind you the Cloud Portal shows confusing activity sometimes too :-(