Giv Energy not showing any grid data

Hi there,

I got my Solar Panel installed in December. It worked quite well and then the battery just wouldn't charge and the system went offline. I phoned Give Energy and the installer and GivEnergy came and noticed it was installed incorrectly and fixed the issue.

The system worked fine for another32 weeks until I changed to Octopus Energy Agile tariff. I don't think Octopus is the problem but wanted to put on here incase others have had a similar issue. I just cannot see any usage anymore and how much is being used from the grid. When I login to Octopus I can access my usage and in the tariff section of Give energy I can see it as I have used API to login.

In addition to this, it is also not showing the correct data for charging from the panel. It is a 6kw system and the most I have seen, in the last month is 1.2kw. It has 3kw on each side of the roof and gets a decent coverage of sun. What are people getting typically at the moment?

https://ibb.co/nBnm9LB

fardin100

I also have MAJOR issues with my system, and also supect its not wired up correctly.
I have 5.6kw of panels wired in two strings, all south facing,2 lots of 7 x 400w & the most i have seen is just under 4kw, on a very sunny day, the, the inverter is a gen 1 5kw.
My battery is not detected, no grid usage is shown in the app, if i move the CT clamp, it makes no difference too !.
only good thing is when its sunny the inverter supplys most of my electric as i have a smart meter & monitor & that is zero when the sun is out & my overal electric usage has dropped.
AM trying to get the installer back to sort it out, as the 9.5kw battery is doing nothing, not impressed with the whole installation, luckily i haven't paid them all the money.
Hope you get to the bottom of yours...