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#1 L157425
My battery is showing 0 power since yesterday 09:25. I don't know what happened, the battery was installed in mid December, pretty new.
Can someone from GivEnergy help me out?
Jegan
Dead Battery?
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#2 cluelesscris
You need to raise a support issue or better still call GE or use the chat in the support area. GE staff do not really monitor this forum.
In the meantime simply check the lights on the battery - how many, if any are green? Is the battery actually on? Has it tripped? Are there any notifications in the portal reporting issues with the battery, charging, etc? Have you madee any settings changes that would cause the battery to discharge to zero and not re-charge? Why not upload an imag of your energy flows graph so we can see what's actually happening. Maybe the forum users can spot something for you.
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#3 dragon2905
Hi this is a User Forum and not the place to log issues.
You should contact your installer first.
If no joy or out of installer warranty then contact GivEnergy Directly