Portal completely wrong!?!?

Hi All,
My Portal for a good few weeks now seems to have been on the fritz...it started with the battery values, stating it was fully charged when it could not possibly be so, then showing it discharging anyway...following that it now seems to report the generated and consumed numbers as more or less the same values all the time and the grid as neutral.

I have no clue what is actually being produced or consumed, imported or exported at any time.

Has anyone else had this issue? Is there a fix?

I have contacted support a couple of times but no feedback so far.

Thanks

Cooperrg22 Is your dongle connection stable? Can you connect the app on a mobile device to local monitoring? If so, is the data on that making any sense? If yes, then GE definitely need to look at your portal account. If it's still rubbish your problems are most probably local - maybe a comms connection loose? Having said that, have you tries 'the big red switch' remedy for all ills (power it all down and back up again)?

Hi

Data is the same on the portal and the app so connection looks to be OK.

Have not hit the big red button, I was a bit nervous about shutting it all down, that said it always works for the laptop!