Not responding to any command

I cannot set any of the battery settings. It times out. I tried to restart the inverter it times out. So it is stuck on 300w discharge. It has never worked properly since I had it a month ago.

If it's never worked properly, probably best to get your installer back.

With regards to it being stuck. Try a reset to default from the web portal. Then turn on eco and timed charge if you need that feature.

(Avoid timed discharge or timed export for now. Read the other posts on this forum about timed discharge to work out why and decide if you want to be frustrated by it or if you are willing to automate outside of the GE system)

Paul_johnson1 So it is stuck on 300w discharge

Are you sure it's actually communicating to the Givenergy Cloud? Log onto the cloud portal and check you inverter settings. It's possible that it's been working just fine but you haven't been able to see that. Alternatively, it may not be working at all, in which case you need to call your installer and get them to sort it. A call to Givenergy will also help to clarify what's happening, if you can get through.