API not working between GiveEnergy and Octopus Agile

Hi,
Unsure if anybody else gets the same challenges - I have sent the below through .. fingers crossed the Guru team can help

Hi Lewis, (Octopus)

Many thanks – I have completed a DEFECT script below for your IT Department to speak with GivEnergy to resolve this. The end user cannot resolve …

DEFECT – GivEnergy & Octopus Energy – API incorrect and or account details

### Detailed Description
User is unable to receive the correct data from the IOS app and GivEnergy web portal which have been provided by the Account end user: Mr Michael Rudenko
Currently end user is being “Bounced” between both software developers to resolve !!!!

Pre-Requisite:

Octopus Energy SEG account number: A-B1****
API Key from Octopus Energy: sk_live_Y*************
Electricity meter-point’s MPAN is: 2000060*****
Electricity meter’s serial number is: DG0****
These are to be entered into the GivEnergy IOS (Apple) App – see below user workflow.
Access to the GivEnergy Portal – Desktop – all account details are correct

Steps To Reproduce

Open the Apple IOS App – and press the Top left 3 bars to go to the next screen.

Expected Outcome

System shows exported Tariff to Octopus Entergy – inclusive of History

Actual Outcome

As per screenshots.
[
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Additional Details

Octopus Energy and GivEnergy support teams should communicate with each other to resolve as this looks to be either and API Key issue and or back end coding.

The End user cannot resolve this on his own

Please can you advise …. Why the API is not working ….

GP3_Bunny you might want to remove your account info from this!

Thanks. I will send this over to the Software team. I personally have seen the odd issue between the tariff data getting pulled from Octopus. Issue is likely to be Octopus side.

But will pass it on

Passed on. But also checked mine. All fine right now.

@Mickey (GivEnergy) / @Sam D (GivEnergy) - This user won't be able to edit this post now it has comments. Can you redact their Octopus API Key Details & other sensitive info please?

GP3_Bunny Just FYI on this forum - changes can't be made once someone comments.

Cdent It wont let me edit it ??? ... can the Admin edit

Perfect - Massive thanks guys for being so quick and changing the details - DoH - Homer Simpson school boy mistake ... what an ID10T

GP3_Bunny might be quicker to change your API key 😃

TX200
Thank you - I tried that a few times and still got the same result.

I am thinking it may be because I do Apple Alpha and Beta tests with IOS on my iPhone ... have sent some error logs over to the Apple team to see if thats the case ...

Reason I say this is because it all works fine on my "Normal" iPad that is not enrolled with Apple :-)

GP3_Bunny I had a reply back from GivEnergy Head of Software & Integration.

There is currently an issue with octopus data, if affected (not everyone), the data coming in to GivEnergy from Octopus is not in the format requested. So the App fails.

I have seen it on the odd occasion, usually the tariff page, where the price graphy today is shown.
Smart tariff page, 2nd tab along the bottom.