Over the last couple of weeks I have been having problems accessing the web portal.
The login screen appears and I enter my username and password but nothing happens when I click on the login button.
Up until today the solution has been to retry and after 2 or 3 attempts the system has let me in. Today it has given up completely and after 20+ attempts spread over an hour I am still unable to login. Anyone else experiencing this?
Woodstock can't say I have - have you tried different browsers and clearing cache, etc?
Same here. Only managed to log in via old web browser tab already logged in.
Woodstock
Same for me. Not had a problem until today. Tried a couple of different browsers, but the same thing on both.
Update: just tried again, and now working.
I'm seeing the same thing. Click on the login screen and it draws a blue line along the top of the browser (Firefoxx) then goes back to the login screen.
But it does allow me to log into the forum site in order to post this, and the phone app is still working.
I cannot log in to the phone app with my usual username and password today. After about 10 failed attempts, I tried to send a reset password link to my email and that did not work. No reset email was sent. Luckily still logged into the web portal so will just have to use that for a while and hope the login for the app starts to work again. I only logged out of the phone app because the screen had become very slow to refresh and often logging out and back in again sorts out that issue.
Sorted. Changed my password on the web portal to a new one a bit longer and with one special symbol. Seemed to like that and then allowed me to log in on the app. I did see on the update notes that they were strengthening the passwords allowed and you now had to use at least one special symbol in the password as well as one capital letter and at least one number.
there was a "known issue" on the portal about this, opened at 12:12 and closed at 14:31. Of course you won't have seen this if you can't log in!
Up and running again. Problem is flagged in portal "Known Issues" and showing as fixed.
Yes, looks like it's back up and running well.
I have just updated my password and still cannot login. Nothing no message, very poor
Same here, I've just received my invite email for a new system and I can't set a new password or login. Clearly the issue has not been resolved yet.
I changed my password through the mobile app and alter my battery start/end time through the app. It told me they were saved up then refreshed with the old settings. Something has gone wrong with the whole portal