Inverter not updating GivEnergy cloud

7 comments started 2022-02-07 last 2022-02-08
Cloud Portal
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#1 MRich

Looks like my inverter hasn't spoken to the server since 09:07 this morning. Has anyone else had any issues or is this one just me?

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#2 anglefire

MRich mines fine. Been working all day.

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#3 wilfleek

Do you have a wifi connection? If so, what is the blue light on the dongle doing? It should be steady on.

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#4 steve

MRich mines been fine. Hope you get it working again.

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#5 MRich

The inverter adapter is definitely connected to my wifi, since I can see it in the connected devices on my router admin app, but I'll have a look tomorrow if it isn't online again by the morning.
Fingers crossed it's just a hiccup!

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#6 MRich

Popped up the loft this morning and saw the wifi dongle flashing so that's probably the cause - it was strange though as it was still showing up as connected - presumably a connection but not a "good enough" connection to send data. Solid on now so with any luck my missing data will magically appear 😄
Thanks for the tip @wilfleek !

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#7 mrand31

If it's a BT/openreach router, the 'connected' list isn't all that current. best way to check is to note the inverter's IP address from the router and ping it from a console/cmd window. I configured my dongle to a fixed address, so I know where it's supposed to be.