Wifi dongle has internet access but isn't appearing in portal

This is preventing completing commissioning and using the battery in any way as far as I can tell.

I'm the client, not the installer, but I'm not convinced a new dongle is going to fix the issue so posting here in case anyone has any ideas?

It's a gen 1 battery and inverter with a WO serial number dongle that is appearing on my wifi network, and happily browsing the internet when I connect through it.

Olly
wrong dongle serial number entered on installers initial configuration / setup ?
GE support may be able to confirm and change if so.

positor1 it's possible, the dongle's wifi network ssid (which I understand is the same as the serial number) appears to match what was registered to the portal, but it's worth me double checking.

twist, over a month later and it was the inverter all along.