Two questions if anyone can help. My panels are currently generating 3.0kw,exporting 2.9kw and yet my battery is stuck at 77% and is idle.Why isn't my battery charging beyond this level?The second question is that for a few weeks now red circle has with a digit ,currently the number 3 appeared on the inverter symbol on the dash board ,does this indicate a problem? I would welcome some advice on these issues.
If it seems to have gone to sleep, you can either try an inverter re-boot (in the Portal), or a quick forced charge or discharge via the App. Very often these simple things will wake it from its slumber.
Regarding the other issue, see if you can 'upload' a screenshot, as that will help others to understand what you mean.
ToothyChris Thanks Chris,my technical abilities are extremely limited so I will try and describe my problem.There is red circle with a number 3 next to the My Inverter symbol on the dash board ,sometimes it has other values but today it is 3.This red circle only appeared a few weeks ago and I have no idea what it signifies.As for the battery issue, I am not confident that I can re awaken my battery myself is there someone on the GE team that could do this for me remotely ? how do I contact them? Is the help line line I can phone?Thanks.
Blue as for contacting GE, there is a phone number here and a live chat option:
https://www.givenergy.co.uk/contact-us
Thanks a lot.
Aha! Yes it seems that it was various notifications that battery voltage was high.What I am supposed to do about it though is a mystery as I thought that any imbalances in the system would be automatically remedied.
