My Flux export has been enabled since April 19th. I got my first bill today covering the period 4th April 2023 - 3rd May 2023, however there is only import cost on it, no mention of export.
Do you get billed separately for export or should I see it all on the same bill? I was expecting some cash back!!
pacemaker
they get things wrong so often, ring them and they will sort it out.
Yeah. Mine didn't show up at first. Sent an email. Sorted in a couple of days.
yeah they credited me for it instantly as soon as I raised it... said I'd get a separate bill this time and guess it'll be sorted next time round. This is like the 5th time I had to ask them to "fix" something with export setup
After 10 days, two emails and a long phone call they finally switched us to Flux. However, our Flux export apparently isn't active nearly a week later, even though we already had standard export in place. Octopus are flakey at the moment. Just chased them again, again, again....
My initial Flux EXPORTED kWh was charged as an IMPORT at Octopus Flexible rates plus Standing Charges for those days that had already been charged the previous month.
I am still fighting to get it corrected.
Check Octopus bills very carefully when changing tariffs as there is a lot of manual corrections made that are liable to error.