GivEnergy Chat Channel?

I've seen a number of posts mentioning this as a way of getting support. Does it still exist?

rjp There are alot of very knowledgable people on here, plus some GE staff. But if you'd like instant help id say give them a call

Thanks, understood.

Hi. I have been on hold for almost 40 minutes, and have been searching for this mythical "on-line chat" function without success.
My issue is, after updating HY5.0 inverter with 3020 firmware upgrade, the Inverter only sees one of my 9.5Kwh batteries. WHile it is going through a re-calibration, I am concerned that the entire process will need to be repeated once more, when the 2nd battery beocems recognsied. My reason for calling in the 1st palce? To ask how I could force a re-examination of the system to encourage re-adoption of the 2nd battery. BOTH were recoognised, and worked well on firmawre 3017.
Any bright ideas welcomed, Oh, and, yes, I have tried turing them off, and on again, in Slave ebfore Master, as well as Master before Slave combinations.

DavidE
https://api.whatsapp.com/send/?phone=448083048115&text&type=phone_number&app_absent=0

from
https://givenergy.co.uk/contact-us/

Thanks for this link to Whatsapp, I will certainly look at taking images to share as the issue persists to date. Having read a number of maybe related posts, I have tried once more to reset things, and reset to factory defaults, and then re-instate the profiles. I will update tomorrow when I see if the charge sequence works this evening.

Thanks for this link to Whatsapp, I will certainly look at taking images to share as the issue persists to date. Having read a number of maybe related posts, I have tried once more to reset things, and reset to factory defaults, and then re-instate the profiles. I will update tomorrow when I see if the charge sequence works this evening.